Terms of use

This website is operated by Shenzhen Qihong Technology Co., Ltd. under the MYDE LIGHTING brand (“MYDE”, “we”, “us”). We are based in Shenzhen, Guangdong, China, with production in Zhongshan. These terms explain the use of our website and its product and project information.

Business enquiries and orders

The website supports business enquiries about lighting products, custom development and OEM manufacturing. Sending a form or discussing a design does not place an order or create a supply agreement. Product configuration, price, minimum quantity, payment, delivery and other commercial terms must be agreed in the applicable quotation, order confirmation or written agreement.

Product information and project suitability

Descriptions and images help you evaluate possible products. Drawings, finishes, color temperature, optics, dimming, charging, ingress protection and electrical compatibility must be checked for the specific model and ordered configuration. Illustrative room images do not document a completed customer project or serve as installation drawings.

Statements about testing or compliance apply only to the products, configurations and documents to which they relate. Please request the relevant documentation for your market and application. The website does not replace project-specific technical review or qualified installation.

Custom development and samples

Custom work starts with a review of your brief, drawings or references. Our custom-development service provides 3D renders and production-ready drawings within 72 hours. Prototypes are available from 50 units. Confirm the project brief, deliverables, tooling and approval schedule with our team. Review the agreed drawings and samples before approving production. Changes to the approved specification should be recorded and agreed in writing.

Warranty and after-sales enquiries

Contact us with the product model, order reference and a description of the issue if you need support. MYDE provides an 18-month warranty from delivery and will repair or replace a fixture that fails within that period. Product-specific warranty details and the support process are documented with the order. These website terms do not replace an agreed warranty or limit rights that cannot be excluded under applicable law.

Drawings, references and intellectual property

Website text, product images, drawings, logos and other materials belong to MYDE or their respective rights holders. You may refer to the website for your own product evaluation. Obtain permission before reproducing or redistributing protected materials or using our branding in your own publications.

Share only drawings, reference images, logos and other materials you have the right to provide for the intended project. Providing a reference does not authorize copying another party’s protected design. Ownership and permitted use of custom designs, tooling and engineering files should be agreed in writing.

Confidential project information

If your project requires a non-disclosure agreement, contact us to arrange it before sending confidential technical or commercial materials. Do not submit unrelated sensitive personal information through the enquiry form.

Responsible website use

Do not submit unlawful or misleading information, send spam, interfere with the website, attempt unauthorized access or infringe another party’s rights. External websites linked from this site have their own terms and privacy practices.

Website updates and privacy

We may update website information and these terms. The date above identifies the latest revision. We aim to keep information useful and accurate, but availability and website content can change; confirm material details directly before relying on them for procurement.

Our privacy notice explains the handling of enquiry information. These terms concern website use; they do not amend an existing written supply agreement.

Contact MYDE

For website, product or project questions, contact Shenzhen Qihong Technology Co., Ltd. — MYDE LIGHTING at info@myde-lighting.com.