Privacy notice

This notice explains how Shenzhen Qihong Technology Co., Ltd., operating the MYDE LIGHTING brand (“MYDE”, “we”, “us”), handles personal information received through this website and related business communications. We are based in Shenzhen, Guangdong, China, with production in Zhongshan.

Information you provide

Our enquiry form collects your name, project details, and an email address or phone number. You can also provide your company, country, project type, preferred finish and product model. We record the page from which an enquiry is submitted, your enquiry consent and its date, and related correspondence and follow-up records.

If you email us, your message may include drawings, specifications or other project documents. Please share only information needed for your enquiry and do not include payment card details, identity documents or unrelated sensitive personal information.

How we use information

• Respond to enquiries and discuss lighting designs, samples, quotations and product configurations.
• Coordinate requested projects, orders and after-sales support.
• Keep business correspondence and follow-up records.
• Protect the website against spam, misuse and security threats, and meet applicable legal obligations.

Submitting an enquiry does not subscribe you to marketing emails. If you provide an email address, we may send an enquiry confirmation and reply to your request.

Technical information and website services

Our hosting, content-delivery and security services may process connection information such as your IP address, requested page, browser details and request time. Our enquiry protection uses an IP address to limit repeated submissions. Where Cloudflare Turnstile verification is enabled, a verification token and IP address are sent to Cloudflare to check whether a submission is legitimate.

This notice does not treat an enquiry as consent to advertising cookies. Browser settings let you control cookies and local storage; blocking security-related functionality may affect access or form submission.

Access and service providers

Enquiry records in our customer relationship system are restricted to administrator and sales roles. Relevant information may also be processed by providers that support hosting, media delivery, email and website security, including Cloudflare where its services are used. We may disclose information when required by applicable law or to address fraud or security incidents.

International processing

MYDE operates in China and serves international business customers. Your enquiry may be accessed by our team in China and processed in countries where our service providers operate. Applicable requirements for international transfers depend on your location and the processing involved.

Retention and security

We retain enquiry and business records for the purposes described above, including active project discussions, order support and applicable recordkeeping obligations. Retention depends on the nature of the relationship and the record. Contact us to ask about the retention of your information or request its deletion.

Access restrictions and technical safeguards help protect information, but no website, email service or storage system can guarantee absolute security.

Your requests

You can contact us to request access to, correction of or deletion of information you have provided, or ask us to stop enquiry follow-up. Depending on applicable law, other rights may be available. We may need to verify your identity and may retain information where necessary to meet legal obligations or resolve an existing matter.

Contact and changes

For privacy questions, email info@myde-lighting.com and identify your request as a privacy enquiry. We will update this notice when our practices change; the date above identifies the latest revision.